Merkuva

WhatsApp automation

Never keep a customer waiting on WhatsApp

Handle the usual requests automatically, from order status to appointments, and pass the complicated ones to your team.

Official WhatsApp Business API

Never keep a customer waiting on WhatsApp
Open rate of WhatsApp messages
98%
Automatic reply time
< 5 s
Less load on the support team
60%
Greeting outside working hours
24/7

What becomes automatic on WhatsApp?

Greeting with a menu

Offer options in the first message: orders, shipping, returns, an agent.

Orders and shipping

Let people check status with an order number and send the tracking link.

Appointments

Show available times, confirm the appointment and send a reminder.

Handover to the team

Pass conversations the automation cannot solve to the right team member instantly.

One inbox, two channels

Answer WhatsApp and Instagram messages on the same screen. The customer's past conversations and tags are always at hand.

One inbox, two channels

Let your messages sell while you sleep

Try every feature free for 14 days. Five-minute setup, no credit card.