Unified list
Filter by channel, status and assignee. Unread stays on top and new messages appear without a refresh.
Features
Every message in one place, every reply on time
Instagram DMs and WhatsApp conversations land in the same inbox. Flows handle the questions you get every day; your team takes the rest.
No code. Connecting your account is all it takes.
One shared inbox
Every message from Instagram and WhatsApp in the same list.
Search inside messages
Search contact names and message text, then jump straight to the message you found.
Saved replies
Store the answers you type most. Add the person's name with placeholders and send in one tap.
Tags and notes
Tag a contact and leave a note for your team. Notes stay in the panel; the customer never sees them.
Reply window tracking
The panel follows the 24-hour rule on Instagram and WhatsApp. If the window has closed, your message is not lost silently — you are told why.
The same on your phone
The panel installs to your home screen like an app. Conversations, assignments and flows all work the same.
Automation flows
Build them by dragging, try them before they go live.
Flow builder
Connect message, condition, delay and button steps to draw the path a conversation takes.
Conditions
Branch on tags, channel, time of day, weekday or who the conversation is assigned to.
Re-entry rule
Run every time for the same person, only once, or once a day — you decide.
Hand over to a human
The moment an agent starts typing the automation steps aside, and stays out until you hand it back.
Versions
Every publish is kept and you can roll back. A conversation that started on an older version finishes on it.
Simulator
Try a flow without touching the real channel and catch problems before you publish.
Team and permissions
Owners and admins manage the whole workspace. An agent only sees their own work: the conversations assigned to them, their own working hours and the days they are available.
- An agent only sees conversations assigned to them, their own hours and their available days.
- Channel, billing and automation settings stay with owners and admins.
- New conversations are distributed by the rule you pick: no assignment, evenly to the least busy person, or always the same person.
- Set a limit of open conversations per agent; once it is full, new chats go to someone else.
- When someone leaves the team their conversations return to the pool — nothing gets lost in between.
Order and security
The basics for your account and your data.
Account security
Two-factor authentication, passkeys and a lockout after failed sign-ins. You can require an extra check before channel settings.
Multiple workspaces
Each business or client lives in its own workspace. Accounts, contacts and flows never mix.
Turkish and English
The interface speaks both. Time zone and currency come from settings, and flow conditions follow that clock.
Flow statistics
How many runs a flow started, where a conversation stopped, which message failed: every step is recorded.
Tidy up your inbox
Open your account, connect Instagram or WhatsApp, and build your first flow today.
Businesses turning message traffic into sales
From boutiques to clinics, agencies to online shops — hundreds of teams reply to their customers in seconds with Merkuva.
“When does it ship?” was the question we got most. I put it in a flow, and now the inbox only has real order conversations in the morning.
Jumping between WhatsApp on my phone and Instagram on my laptop was exhausting. With both on one screen, nobody waits for a reply.
There are three of us and two people used to answer the same message. Assigning conversations ended that overlap.
We manage three client accounts from one panel. No more opening and closing a separate app for each one.
Replying at noon to a message that arrived at midnight felt bad. Now a short greeting goes out and people know when to expect us.
When someone asks for prices I send the product list with a saved reply — two seconds. We handle the rest by talking.
Let your messages sell while you sleep
Try every feature free for 14 days. Five-minute setup, no credit card.