User Data Deletion Instructions

Last updated: 18 September 2026 · Version: 1

This page explains how to delete data processed by the Merkuva platform. It is also our "User Data Deletion" instructions under the Meta Platform Terms.

1. Platform members

• Disconnect a channel: In the panel, go to Settings › Channels and disconnect your Instagram, Facebook or WhatsApp account. The channel's access tokens are deleted immediately; its messages and contacts are deleted within 30 days.
• Close your account: Write to [email protected] from your registered email address. All data of your account is deleted or anonymized within 30 days; records we must keep by law (invoices, traffic logs) are retained with restricted access for the legal period.

2. If you signed in with Facebook

Go to Settings & privacy › Settings › Apps and websites on Facebook and remove the Merkuva app. This revokes the sign-in data Facebook shared with us. To also delete your data on the platform, follow the account closure step above.

3. People who messaged a business

If you messaged a business that uses Merkuva on Instagram or WhatsApp, that business is the data controller of your data. Please send your deletion request to the business first. If you cannot reach it, write to [email protected] with the business's account name and the approximate date of the conversation; we will forward your request and inform you of the result.

4. Timing and confirmation

Deletion requests are completed within 30 days and confirmed to the requesting email address with a tracking number.

— · — · [email protected]